Terms and conditions

Zeva Home is a small independent shop selling home goods across India, operating at https://zevahome.shop.

Everything reaches us at contact@zevahome.shop. One address, read by the people who run the shop, for orders, returns and complaints alike.

Every price shown includes delivery anywhere we ship in India, and includes any applicable taxes. The amount shown on the product page is the amount you pay. We do not add handling, convenience or delivery charges at checkout.

Prices can change, but never after you have placed an order. The price that applies is the one shown when you paid.

Placing an order is an offer to buy. We accept it when we confirm the order to you by email. Until then we may decline it, most commonly because an item has gone out of stock or a price was listed in error.

If we decline an order you have already paid for, we refund the full amount.

Payments are handled by Razorpay. We never see or store your card, UPI or bank details. Your order is confirmed once Razorpay confirms the payment to us.

We ship across India. We tell you when your order has been dispatched and give you the courier and tracking number as soon as we have them.

We do not promise a delivery date. We are not the courier, and a date we cannot control is not a promise worth making. What we do commit to is telling you honestly where your order is, including when we do not yet know.

You can cancel any order that has not yet been dispatched, by emailing contact@zevahome.shop with your order reference. We refund the full amount.

Once an order has been dispatched it cannot be cancelled, but you can return it under the section below.

You may return an item within 7 days of delivery, provided it is unused and in its original packaging. Email contact@zevahome.shop with your order reference to start a return.

If the item is damaged, faulty, or not what you ordered, the return is free and we arrange the pickup. That is our mistake, not yours, and you should not be out of pocket for it. For a change of mind, return postage is yours.

Once a return is approved we issue the refund straight away, to the method you paid with. How long it then takes to appear is your bank's business, not ours, and is usually two to seven days.

On a change-of-mind return we deduct 2% of the order value. That is the payment processing fee, which the payment gateway keeps whether or not the sale sticks. We would rather name it here than quietly take it off your refund.

Nothing is ever deducted when the fault is ours. A damaged, faulty or wrong item is refunded in full, including any fee above.

For hygiene reasons we cannot accept returns of items that have been used, unless they are faulty.

You can order without an account. If you create one, you are responsible for the email address it is tied to, since that is how we verify it is you. Tell us at once if you think someone else has access to it.

We describe what we sell as accurately as we can. Colours can look different between screens, and handmade or natural materials vary a little between pieces. That variation is not a fault, but if what arrives is not what was described, treat it as our mistake under the returns section above.

We are responsible for supplying the goods you ordered, in the condition described. Nothing in these terms limits your rights under the Consumer Protection Act 2019 or any other law that cannot be excluded by agreement.

Beyond that, our liability for any order is limited to the amount you paid for it.

If something has gone wrong, write to contact@zevahome.shop with your order reference. We read every message ourselves.

We aim to acknowledge within two working days and resolve within 30 days.

You can also raise a complaint with the National Consumer Helpline on 1915, or at consumerhelpline.gov.in.

These terms are governed by the laws of India.

We may update these terms. The version that applies to your order is the one published when you placed it.